Can we install our own proprietary fitness app or software on the Smart Fitness Mirror?
Yes, absolutely. As an OEM/ODM hardware manufacturer, WLI Fitness Equipment Co., Ltd. provides complete Android Open Source Project (AOSP) firmware access, root permissions, API endpoints, and hardware SDK integration. We allow fitness brands, gym networks, and software companies to preload custom APKs, customize startup animation logos, interface with camera AI algorithms, and lock down user permissions in kiosk mode. We also support external HDMI-in configurations for Windows or Linux compute modules.
What display panels, mirror coatings, and optical glass do you use?
We utilize industrial-grade LG and BOE IPS displays offering wide viewing angles (>178°) and resolutions from 1080p Full HD to 4K Ultra HD. The exterior surface is built using 4mm automotive-grade tempered shatterproof safety glass, coated with a proprietary multi-layer dielectric optical nano-film (typically 70% reflectance / 30% transmittance). When the display is off, it functions as a luxury, undistorted full-length mirror; when active, the screen shines crisply with zero perimeter light-bleed.
What international safety, wireless, and electrical certifications are provided?
All electronic models manufactured by WLI Fitness Equipment Co., Ltd. are engineered to pass major international regulatory and safety certifications, including CE (LVD/EMC), FCC Part 15B, RoHS 2.0, REACH, UKCA, and ETL/UL safety testing for the United States and Canada. Specific test reports and third-party laboratory accreditations (such as SGS or TÜV) can be arranged directly for your target import market upon contract signing.
How does WLI Fitness prevent screen damage during international shipping?
Glass display logistics require specialized industrial packaging. Every mirror is fitted with an explosion-proof safety backing film, cushioned inside custom-molded high-density EPE foam armor, encased in double-wall reinforced 5-ply corrugated export cartons, and secured within non-fumigation heavy-duty plywood crates. Our packaging has successfully passed ISTA-3A transit drop, edge impact, and vibration simulation standards for containerized sea freight and palletized air cargo.
What are your minimum order quantities (MOQ) and production lead times?
To accommodate software integration, testing, and pilot field trials, our sample MOQ is just 1 unit. For custom silkscreen branding, customized packaging, and preloaded proprietary software, the standard MOQ starts at 10 to 50 units. Mass production runs for 20ft or 40ft containers typically require 25 to 35 business days from final engineering drawing approval.
What post-sales technical support, hardware warranty, and replacement parts do you provide?
We provide a 1-year to 3-year limited hardware warranty depending on the commercial agreement. For bulk container orders, we supply 1% to 2% critical spare components free of charge (including power boards, mainboards, cable harnesses, and remote controls). Our bilingual engineering support team is available via video call to assist your local technicians with remote hardware diagnostics, firmware over-the-air (OTA) updates, and troubleshooting.